Training

After listening, looking and advising, we provide the customer with exactly the right equipment for their needs in the first place. Everyone is different, and some may require more help in setting up than others.  Any training needed is tailored for the customers’ needs.  Our detailed instructions are designed to answer the most basic questions, whilst also providing you with all the information you may need.  These are continually evolving.

We support the customer at every stage thereafter. This is often help over the phone to guide a non-technical person into plugging in the right cable for example.  Perhaps a feed from a video camera is needed.  Maybe options in the Song Software need to be explained.  If the customer has just bought the box, it is often very difficult to get simple information, and we all don’t want to waste time where it’s unnecessary. So this is our strength, we actually like helping out, and are always available to sort out any problem.  If something untoward ever does happen, we are just a phone call away.  In an emergency we can tide you over, whilst arranging for the fault to be fixed.  The equipment we recommend has a reputation for reliability, so this doesn’t happen often, but if it does, we are available for you.